Privacy Policy

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Who We Are

Jinhua (Wuxi) Welding Technology Co., Ltd. is a specialized manufacturer based in Wuxi, Jiangsu Province, China, focusing on automated hardfacing equipment and industrial wear-protection production systems.

Our core business includes:

• Hardfacing Repair Equipment
• Wear Plate Production Lines
• Smooth & Crack-Free Wear Plate Production Lines
• Automated Overlay Welding Equipment
• Customized Hardfacing Production Systems
• Hardfacing Process Engineering and Technical Support

Our equipment and engineering services are designed for industrial applications where abrasion, erosion, impact, and surface wear affect equipment life and production efficiency, including applications in cement, mining, steel, power generation, recycling, and other wear-intensive industries.

For the purposes of this Privacy Policy, Jinhua (Wuxi) Welding Technology Co., Ltd. is responsible for personal information collected through our website and our authorized sales, engineering, and customer service channels.

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Information We Collect

We collect only information that is reasonably necessary to respond to inquiries, evaluate industrial applications, provide quotations, execute projects, fulfill orders, and support normal B2B commercial activities.

2.1 Information You Provide to Us

The information you voluntarily provide may include:

• Contact information: Your name, company name, job title, business email address, phone number, WhatsApp number, WeChat contact information, and country or region.
• Company information: Company name, industry, business type, project location, purchasing requirements, and other commercial information relevant to your inquiry.
• Project and application information: Information about the workpiece, wear plate, industrial component, production requirement, application conditions, existing equipment, or intended hardfacing process.
• Technical specifications: Workpiece dimensions, plate dimensions, overlay thickness, base material, welding process requirements, welding consumables, target production capacity, number of welding heads, automation level, cooling requirements, operating conditions, and required finished-product characteristics.
• Technical files: Drawings, photographs, videos, CAD files, equipment layouts, technical specifications, material information, test information, or other documents that you voluntarily send to our team.
• Commercial correspondence: Emails, inquiry records, WhatsApp or WeChat communications, quotation history, purchase orders, contracts, invoices, shipping documentation, and after-sales communications.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure or analytics services, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language settings
• Referring website or search engine
• Pages visited
• Time spent on pages
• Clicks and navigation paths
• Approximate geographic region derived from technical information
• Other standard website analytics information

2.3 Sensitive Personal Information

Our website is intended for professional and industrial B2B communication. We do not intentionally request sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, health information, biometric information, or similar sensitive categories.

Please do not include unnecessary sensitive personal information in technical drawings, project files, emails, inquiry forms, or other communications sent to us.

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How We Use Your Information

We may use the information we collect for the following legitimate B2B purposes:

• Responding to inquiries: To understand your requirements and communicate with you regarding hardfacing equipment, wear plate production systems, repair equipment, welding automation, or related technical solutions.
• Application analysis: To evaluate your workpiece, wear mechanism, material, production requirements, and operating conditions.
• Technical solution development: To evaluate welding processes, deposition requirements, automation configurations, thermal control requirements, equipment layouts, and production-line configurations.
• Preparing quotations: To provide equipment configurations, technical proposals, quotations, commercial terms, and related project information.
• Equipment engineering: To support mechanical design, electrical engineering, automation configuration, production-line planning, system integration, and customized equipment development.
• Order fulfillment: To manage manufacturing, assembly, testing, packing, export documentation, international shipping, delivery, and related commercial activities.
• Installation and commissioning: To provide installation guidance, commissioning, welding process adjustment, operator training, and technical support.
• After-sales service: To provide maintenance support, troubleshooting, spare-parts assistance, remote technical support, and other services relating to equipment already supplied.
• Website improvement: To analyze aggregated website usage and improve website navigation, technical resources, product information, and user experience.
• Legal and regulatory compliance: To comply with applicable accounting, taxation, export, customs, trade, and other legal obligations.
• Security and fraud prevention: To protect our website, communications, business systems, intellectual property, and commercial interests.

We do not use information collected through our website for automated decision-making that produces legal or similarly significant effects on individuals.

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Legal Basis for Processing

Where applicable privacy or data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract: Processing required to provide quotations, prepare technical solutions, manufacture equipment, fulfill orders, deliver equipment, or perform contractual obligations.
• Steps taken before entering into a contract: Processing necessary to evaluate your application, develop an equipment configuration, or prepare a quotation at your request.
• Legitimate business interests: Processing necessary for ordinary B2B communication, customer support, website security, business development, and improvement of our products and services.
• Consent: Where you have expressly agreed to a specific form of processing.
• Legal obligation: Where processing is required to comply with applicable laws, regulations, accounting requirements, customs procedures, or official legal requests.

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Cookies & Tracking Technologies

Our website may use cookies and similar technologies to maintain website functionality, improve security, remember user preferences, and understand how visitors interact with our website.

Cookies are small text files that a website may store on your device through your web browser.

5.1 Types of Cookies We May Use

• Strictly necessary cookies: Required for essential website functionality, security, session management, and technical operation.
• Analytics cookies: Used to understand website traffic, visitor behavior, popular pages, and general interaction patterns.
• Functional cookies: Used to remember certain preferences and improve website usability.

5.2 Managing Cookies

Most web browsers allow you to view, delete, block, or control cookies through browser settings.

Please note that blocking certain cookies may affect the functionality or performance of some parts of our website.

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Third-Party Services

We may use third-party service providers to support the operation of our website and normal international B2B commercial activities.

These services may include:

• Website hosting and infrastructure providers: Used to host, secure, and deliver our website.
• Analytics services: Used to understand aggregated website traffic and visitor behavior.
• Email services: Used for sales, technical, project, and customer communications.
• WhatsApp: Used for business inquiries, quotations, technical communication, and customer support.
• WeChat: Used for business communication with customers where appropriate.
• Logistics providers: Freight forwarders, shipping companies, carriers, customs agents, and other providers involved in international delivery.
• Payment and banking service providers: Where required for processing commercial transactions.

Third-party platforms may process information according to their own privacy policies when they operate as independent data controllers.

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Data Sharing & Disclosure

JINHUA does not sell your personal information.

We may share limited information only where reasonably necessary, including in the following circumstances:

• With website, email, hosting, or IT service providers supporting our business operations.
• With freight forwarders, carriers, customs agents, and logistics providers where necessary to deliver equipment.
• With banks or financial service providers where necessary to process commercial transactions.
• With professional advisors such as accountants, auditors, legal advisors, or compliance consultants where reasonably necessary.
• With governmental, customs, regulatory, or law-enforcement authorities where disclosure is legally required.
• Where necessary to establish, exercise, or defend our legal rights.
• In connection with a merger, acquisition, corporate restructuring, or transfer of business assets, subject to appropriate confidentiality protections.

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Data Retention

We retain personal and commercial information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable legal, accounting, contractual, technical-support, and commercial requirements.

Depending on the nature of your relationship with us, this may include:

• General inquiry information: Retained for a reasonable period to allow project follow-up and future communication regarding the same application.
• Technical project information: May be retained while a quotation, equipment selection, engineering evaluation, or project discussion remains active.
• Order and contractual records: Retained for the duration of the business relationship and for any additional period required by applicable accounting, taxation, export, warranty, or contractual obligations.
• Equipment technical and after-sales records: May be retained where necessary to provide maintenance, spare-parts support, troubleshooting, and long-term technical assistance.
• Website analytics information: Retained according to the configuration and retention policies of the applicable analytics services.

When information is no longer required, we may delete, anonymize, or securely archive it as appropriate.

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Data Security

We take reasonable technical and organizational measures to protect personal and commercial information against unauthorized access, accidental loss, alteration, disclosure, misuse, or destruction.

These measures may include:

• SSL/HTTPS encrypted website connections
• Controlled access to business systems
• Account and server security controls
• Administrative access restrictions
• Reasonable document and data-management procedures
• Security practices for commercial communications

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted electronically.

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International Data Transfers

Jinhua (Wuxi) Welding Technology Co., Ltd. is located in Wuxi, Jiangsu Province, People's Republic of China, and serves international industrial customers.

Information submitted to us may therefore be transferred to, stored, or processed in China and, where necessary, in other countries or regions where our website infrastructure, communication providers, logistics providers, or other service partners operate.

Data protection laws may differ between jurisdictions. Where cross-border processing occurs, we take reasonable measures appropriate to the nature of the information and the relevant business relationship.

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Your Privacy Rights

Depending on your country or region and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right of access: Request information about personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal information.
• Right to erasure: Request deletion of personal information, subject to applicable legal and contractual retention requirements.
• Right to restriction: Request limitations on certain processing activities where applicable.
• Right to object: Object to certain processing based on legitimate interests where applicable law provides such a right.
• Right to data portability: Request certain personal information in a structured, commonly used format where required by applicable law.
• Right to withdraw consent: Withdraw consent where processing is based on your consent.

To submit a privacy-related request, please contact: sales02@hardfacingmachine.com .

Please include sufficient information for us to identify the relevant communication or business relationship. We may need to verify the legitimacy of a request before disclosing or deleting information.

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Children's Privacy

JINHUA's website, equipment, and services are intended for professional, commercial, engineering, procurement, and industrial B2B audiences.

Our website is not directed toward children, and we do not knowingly collect personal information from children.

If you believe that a child has submitted personal information through our website, please contact us so that we can review and, where appropriate, remove the information.

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website functionality, business operations, communication methods, security practices, or applicable legal requirements.

When material changes are made, the updated version will be published on this page and the Last Updated date will be revised.

We encourage visitors and customers to review this Privacy Policy periodically.

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Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy-related request, please contact us:

For privacy-related requests, you may use the email subject: Privacy Request — JINHUA